You have 30 days from the date of receiving your item to start a return.
For details on cancellation of orders please refer to our terms and conditions.
We accept returns for all orders, to be eligible for a full refund you must meet the following criteria:-
- All products must be in pristine condition:-
- Food products must be unopened, unused with any seals still intact.
- Clothing must be unworn, unwashed, unaltered, undamaged and in the same condition you received it, with no marks.
- Other non-clothing products must also be unopened, unused, undamaged and in the same condition you received it, with no marks.
All items are inspected upon receipt by our quality assurance team, if the above criteria is not met we are unable to issue a refund and items will be returned to the customer at their expense. We reserve the right, at our sole discretion to determine if returned merchandise is in saleable condition.
If you have received a damaged, faulty or incorrect item, please contact our customer service team through our contact page who will resolve this for you on a case-by-case basis.
Please note that we do not offer exchanges. You will need to place a new order and return the original item for a refund.
This policy is offered in addition to your legal rights.