Delivery & Returns

UK delivery

Standard delivery (48-hour tracked): free on orders of £30 or more. Under £30 it's £5.99.

Standard UK orders go by a 2-5 day tracked service, usually Royal Mail or Amazon Shipping, and are processed and shipped within 1-2 business days. Postcode restrictions apply. Non-UK mainland destinations may go by an alternative tracked service.

Premium next-day delivery: £5.99, available at checkout on orders of £50 or more. Order by 4pm Monday to Friday.

Orders placed after 4pm are processed the following business day. Orders placed on Saturday, Sunday and bank holidays are processed on the following business day. Delivery to UK mainland is Monday to Friday, 9am to 8pm.

*Delivery time to Scottish highland, Northern Ireland, Channel Island, Isle of Man may incur additional transit time; surcharges may apply.

During busy period's some Premium/Express delivery services may be temporarily unavailable.

Select Shop Pay at checkout to receive free Carbon Neutral Delivery (applies to Mainland UK Delivery only)

Delivery Delays, Misrouted and Missing Parcels

At Verve, we take every reasonable effort to ensure that orders are dispatched promptly and delivered to our customers as quickly and efficiently as possible. However, occasionally, circumstances beyond our immediate control may result in a parcel being delayed in transit, misrouted to an incorrect delivery depot, or experiencing an unexpected disruption to its delivery journey.

Delayed Deliveries

Where a parcel has been dispatched but has not arrived within the estimated delivery timeframe, we will investigate the delay with the relevant delivery carrier.

In some circumstances, parcels may be temporarily held at an incorrect depot or require redirection to the correct delivery location. Whilst these situations can result in additional delays, a parcel being delayed or misrouted does not necessarily mean that it has been lost.

We will make reasonable efforts to liaise with the carrier to establish the parcel's whereabouts and, where possible, request that its delivery is expedited.

Missing Parcels and Refunds or Replacements

Where a parcel is delayed in transit, we will allow a reasonable period for the carrier to investigate and resolve the delivery issue.

As a general guideline, we will allow up to 10 working days following the original estimated delivery date for the carrier to locate and deliver a delayed parcel, subject to the circumstances of the individual delivery.

During this investigation period, we will not ordinarily cancel, refund or resend an order solely because tracking information indicates that the parcel is delayed or has been misrouted, provided that there remains a reasonable prospect of successful delivery.

A refund or replacement will be considered once one of the following has occurred:

  • The parcel has been returned to our warehouse following an unsuccessful delivery.

  • The carrier has confirmed that the parcel is lost in transit.

  • The investigation period has elapsed without successful delivery, and the circumstances indicate that the parcel has not been delivered within a reasonable time.

Where a parcel is confirmed as lost, or otherwise remains undelivered beyond a reasonable timeframe, we will work with the customer to arrange an appropriate resolution, which may include a refund or replacement.

Customer Rights

Nothing in these terms is intended to limit or exclude any statutory rights available to customers under applicable consumer protection legislation.

Where a delivery has not been completed within the agreed timeframe, or within a reasonable timeframe where no specific delivery date has been agreed, customers may have the right to cancel their order and receive a refund in accordance with applicable consumer law.

We appreciate our customers' patience and understanding when delivery issues arise and remain committed to resolving any delays as quickly as possible.

We ship to the following EU countries:

*Please note: We are currently in the process of relocating our EU distribution operation from Belgium to the Netherlands.

During this transition period, EU orders will temporarily be shipped from the UK via a tracked FedEx service. As a result, delivery times may be slightly longer than usual. We appreciate your patience and understanding while we complete the move.

Once the transition is complete, all EU international orders will be shipped from our warehouse in the Netherlands using a tracked delivery service and the most appropriate carrier for each destination. Shipping costs will be clearly displayed at checkout.

Shipping costs are charged for upon every subscription replenishment outside of the UK.

Expected Delivery time: 2-11(working days) with typical delivery within 2-5 days

  • Austria
  • Belgium
  • Bulgaria
  • Croatia
  • Cyprus
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Guernsey
  • Ireland
  • Italy
  • Jersey
  • Latvia
  • Luxemburg
  • Malta
  • Netherlands
  • Portugal
  • Romania
  • Spain
  • Slovenia
  • Sweden

We ship to the following Rest of World countries:

Shipping rates for each country will be shown at checkout.

  • Australia
  • Norway
  • New Zealand
  • United Arab Emirates
  • USA

Country taxes and duties will be charged at checkout.

Unfortunately we do not currently ship to the following countries.

  • Czech Republic
  • Gibraltar
  • Hungary
  • Iceland
  • Lichtenstein
  • Lithuania
  • Macedonia
  • Poland
  • San Marino
  • Slovakia
  • Switzerland

Returns Policy

Under the Consumer Contracts Regulations, you have the right to cancel your order for any item purchased online for a full refund.

Cancelling an Order Before Dispatch

If you have not yet received your order, please contact our Customer Experience Team at hello@vavaverve.com as soon as possible to arrange a cancellation before the order is dispatched. All orders can be cancelled anytime prior to processing. Once an order has started processing it cannot be cancelled or amended at that stage.

For subscription orders, customers are notified at least 2 days prior to renewal to allow time for amendments or cancellations. All cancellation requests must be made to hello@vavaverve.com, quoting your most recent order number and/or email address used for the subscription plan.

Returning an Order After Dispatch

If your order has already been processed and dispatched, you will need to return the goods following our standard returns procedure. You must not refuse delivery. If you refuse delivery and the parcel is subsequently lost, you will remain liable for the goods.

To initiate a return, contact our Customer Experience Team at hello@vavaverve.com, within 14 days of receiving your order, who will guide you through the process. Any return requests outside of this notification period unfortunately will be ineligible for return.

You are responsible for the return shipping cost, unless the item is damaged or faulty.

If your order is:

  • Not collected from a pickup location within seven days,

  • Rejected upon delivery, or

  • Cancelled after being picked and packed by our warehouse,

then your refund will be the purchase value minus £10, to cover UK carrier costs for returning the parcel to us.

*International returns shipping costs will be calculated and notified when the return request is initiated.

Once you’ve informed us of your decision to cancel, you will have 14 days to return the item to us, from the date that the return is authorised. If the return is not received within this window then we are unable to issue a refund. *International shipments will be provided additional time to facilitate the return depending on the returning country.

When we receive your returned item, we will issue a full refund, including standard delivery costs*, less the returns handling fee.

*Please note that upgraded UK delivery options (e.g. DPD Next-day delivery) and International shipping charges are not refundable.

Please ensure items are returned in their original condition. You may inspect products as you would in a shop, but we may reduce your refund value if the item shows signs of use beyond what is necessary to check the product.

Items Excluded from Returns

For safety, hygiene, or practical reasons, the following items cannot be returned unless faulty:

  • Perishable goods

  • Sealed products that have been opened

  • Personalised or made-to-order items

If you believe a product is faulty, please contact our Customer Experience Team at hello@vavaverve.com.

All returned items are inspected by our Quality Assurance team. If the above criteria are not met, we are unable to issue a refund. We reserve the right, at our discretion, to determine whether returned merchandise is in a saleable condition.

Refunds are processed within 3–5 business days of receiving your return and will be issued to the original payment method used for the purchase.

This policy is offered in addition to your legal rights.


Delivery & Returns

Delivery & Returns

UK delivery

Standard delivery (48-hour tracked): free on orders of £30 or more. Under £30 it's £5.99.

Standard UK orders go by a 2-5 day tracked service, usually Royal Mail or Amazon Shipping, and are processed and shipped within 1-2 business days. Postcode restrictions apply. Non-UK mainland destinations may go by an alternative tracked service.

Premium next-day delivery: £5.99, available at checkout on orders of £50 or more. Order by 4pm Monday to Friday.

Orders placed after 4pm are processed the following business day. Orders placed on Saturday, Sunday and bank holidays are processed on the following business day. Delivery to UK mainland is Monday to Friday, 9am to 8pm.

*Delivery time to Scottish highland, Northern Ireland, Channel Island, Isle of Man may incur additional transit time; surcharges may apply.

During busy period's some Premium/Express delivery services may be temporarily unavailable.

Select Shop Pay at checkout to receive free Carbon Neutral Delivery (applies to Mainland UK Delivery only)

Delivery Delays, Misrouted and Missing Parcels

At Verve, we take every reasonable effort to ensure that orders are dispatched promptly and delivered to our customers as quickly and efficiently as possible. However, occasionally, circumstances beyond our immediate control may result in a parcel being delayed in transit, misrouted to an incorrect delivery depot, or experiencing an unexpected disruption to its delivery journey.

Delayed Deliveries

Where a parcel has been dispatched but has not arrived within the estimated delivery timeframe, we will investigate the delay with the relevant delivery carrier.

In some circumstances, parcels may be temporarily held at an incorrect depot or require redirection to the correct delivery location. Whilst these situations can result in additional delays, a parcel being delayed or misrouted does not necessarily mean that it has been lost.

We will make reasonable efforts to liaise with the carrier to establish the parcel's whereabouts and, where possible, request that its delivery is expedited.

Missing Parcels and Refunds or Replacements

Where a parcel is delayed in transit, we will allow a reasonable period for the carrier to investigate and resolve the delivery issue.

As a general guideline, we will allow up to 10 working days following the original estimated delivery date for the carrier to locate and deliver a delayed parcel, subject to the circumstances of the individual delivery.

During this investigation period, we will not ordinarily cancel, refund or resend an order solely because tracking information indicates that the parcel is delayed or has been misrouted, provided that there remains a reasonable prospect of successful delivery.

A refund or replacement will be considered once one of the following has occurred:

  • The parcel has been returned to our warehouse following an unsuccessful delivery.

  • The carrier has confirmed that the parcel is lost in transit.

  • The investigation period has elapsed without successful delivery, and the circumstances indicate that the parcel has not been delivered within a reasonable time.

Where a parcel is confirmed as lost, or otherwise remains undelivered beyond a reasonable timeframe, we will work with the customer to arrange an appropriate resolution, which may include a refund or replacement.

Customer Rights

Nothing in these terms is intended to limit or exclude any statutory rights available to customers under applicable consumer protection legislation.

Where a delivery has not been completed within the agreed timeframe, or within a reasonable timeframe where no specific delivery date has been agreed, customers may have the right to cancel their order and receive a refund in accordance with applicable consumer law.

We appreciate our customers' patience and understanding when delivery issues arise and remain committed to resolving any delays as quickly as possible.

We ship to the following EU countries:

*Please note: We are currently in the process of relocating our EU distribution operation from Belgium to the Netherlands.

During this transition period, EU orders will temporarily be shipped from the UK via a tracked FedEx service. As a result, delivery times may be slightly longer than usual. We appreciate your patience and understanding while we complete the move.

Once the transition is complete, all EU international orders will be shipped from our warehouse in the Netherlands using a tracked delivery service and the most appropriate carrier for each destination. Shipping costs will be clearly displayed at checkout.

Shipping costs are charged for upon every subscription replenishment outside of the UK.

Expected Delivery time: 2-11(working days) with typical delivery within 2-5 days

  • Austria
  • Belgium
  • Bulgaria
  • Croatia
  • Cyprus
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Guernsey
  • Ireland
  • Italy
  • Jersey
  • Latvia
  • Luxemburg
  • Malta
  • Netherlands
  • Portugal
  • Romania
  • Spain
  • Slovenia
  • Sweden

We ship to the following Rest of World countries:

Shipping rates for each country will be shown at checkout.

  • Australia
  • Norway
  • New Zealand
  • United Arab Emirates
  • USA

Country taxes and duties will be charged at checkout.

Unfortunately we do not currently ship to the following countries.

  • Czech Republic
  • Gibraltar
  • Hungary
  • Iceland
  • Lichtenstein
  • Lithuania
  • Macedonia
  • Poland
  • San Marino
  • Slovakia
  • Switzerland

Returns Policy

Under the Consumer Contracts Regulations, you have the right to cancel your order for any item purchased online for a full refund.

Cancelling an Order Before Dispatch

If you have not yet received your order, please contact our Customer Experience Team at hello@vavaverve.com as soon as possible to arrange a cancellation before the order is dispatched. All orders can be cancelled anytime prior to processing. Once an order has started processing it cannot be cancelled or amended at that stage.

For subscription orders, customers are notified at least 2 days prior to renewal to allow time for amendments or cancellations. All cancellation requests must be made to hello@vavaverve.com, quoting your most recent order number and/or email address used for the subscription plan.

Returning an Order After Dispatch

If your order has already been processed and dispatched, you will need to return the goods following our standard returns procedure. You must not refuse delivery. If you refuse delivery and the parcel is subsequently lost, you will remain liable for the goods.

To initiate a return, contact our Customer Experience Team at hello@vavaverve.com, within 14 days of receiving your order, who will guide you through the process. Any return requests outside of this notification period unfortunately will be ineligible for return.

You are responsible for the return shipping cost, unless the item is damaged or faulty.

If your order is:

  • Not collected from a pickup location within seven days,

  • Rejected upon delivery, or

  • Cancelled after being picked and packed by our warehouse,

then your refund will be the purchase value minus £10, to cover UK carrier costs for returning the parcel to us.

*International returns shipping costs will be calculated and notified when the return request is initiated.

Once you’ve informed us of your decision to cancel, you will have 14 days to return the item to us, from the date that the return is authorised. If the return is not received within this window then we are unable to issue a refund. *International shipments will be provided additional time to facilitate the return depending on the returning country.

When we receive your returned item, we will issue a full refund, including standard delivery costs*, less the returns handling fee.

*Please note that upgraded UK delivery options (e.g. DPD Next-day delivery) and International shipping charges are not refundable.

Please ensure items are returned in their original condition. You may inspect products as you would in a shop, but we may reduce your refund value if the item shows signs of use beyond what is necessary to check the product.

Items Excluded from Returns

For safety, hygiene, or practical reasons, the following items cannot be returned unless faulty:

  • Perishable goods

  • Sealed products that have been opened

  • Personalised or made-to-order items

If you believe a product is faulty, please contact our Customer Experience Team at hello@vavaverve.com.

All returned items are inspected by our Quality Assurance team. If the above criteria are not met, we are unable to issue a refund. We reserve the right, at our discretion, to determine whether returned merchandise is in a saleable condition.

Refunds are processed within 3–5 business days of receiving your return and will be issued to the original payment method used for the purchase.

This policy is offered in addition to your legal rights.