FAQ

General

  • Click on the Account icon in the upper right corner of the page.

    Click on 'Create an account'.

    Complete the required fields and click 'Create an account'

  • It's easy to make changes to your details, whether it's your payment information, password or address book.
    Simply log-in to your account and you'll find all the options you need.

  • There's no need to worry, we're DPA compliant and care about keeping your details safe.
    For more information, please visit our Privacy Policy page.

  • Don't worry, by heading to the log-in page and selecting 'Forgotten your password'' you can reset it in no time.

  • We offer a variety of online payment methods to ensure our customers can access the best products with ease:
    Visa
    Visa Debit
    Visa Credit
    Amex
    PayPal
    Mastercard

    Simply select your preferred payment method at checkout.
    We take fraud very seriously and want to keep you safe. Because of this, you'll find validation and authorisation controls by us and the card issuer at checkout.

  • If you're seeing the status 'Payment Problem,' don't worry. This can be easily fixed and your products on the way to you in no time.
    Before re-entering any card details, make sure that the expiry date and billing address are correct.
    We also recommend checking funds in the account.
    If you've done all that and still can't fix the problem then please contact our Customer Service team who'll be happy to help.

  • If you want to add new payment details then you’ll need to do this at the checkout stage, or on your account page.
    Your new card details will be saved once your order has been placed. Next time round it'll be even easier to order.

  • Once you place an order, the payment will show in your account as pending. This means payment has been authorised but we haven't sent the products yet.

  • Our shipping cut off for next day delivery to UK destinations is 4pm Monday to Friday.
    Please note that certain parts of the UK can only be reached via a two-day service; this is post code/carrier dependent.

    For further clarity see our Delivery page or the checkout page on placing your order.

  • We love the fact that you want our products so we make it easy for you to order online.
    Navigate to the Shop page, click on the relevant button and subscribe & save up to 27%.

    Take advantage of the amazing subscription offer, or alternatively click on the one-time purchase button.

    Click on the buy now button to confirm your choice and add the product to the cart.
    Click on the check out button to proceed.
    Saved addresses and payment options will automatically display in the checkout, making it quick and easy to complete the order. Otherwise you can enter the details manually.
    Check everything is correct and you're good to go.
    You'll get an email as soon as the order is on its way.

  • We work quickly to pick and pack your items.
    Unfortunately, this means your order can't be amended.
    This includes swapping products or changing payment methods.
    However we can attempt, but cannot guarantee, the cancellation of your order if the request is in good time after the charge has gone through.
    If you want to try and cancel so that a new order can be placed, then you'll need to log-in to your account.
    Select the order you wish to cancel and you'll see that you can choose to cancel individual items or the whole order.
    We'll send you an email within an hour to let you know if the cancellation worked.

    You can always return any unwanted orders to us for a refund.
    See our Returns Policy to help you get the order back to us instead.

  • We work quickly to pick and pack your items. Unfortunately, this means your order can't be amended.
    This includes swapping products or changing payment methods.
    We can attempt, but not guarantee, the cancellation of your order if you give us enough time after you've been charged.

    You can always return any unwanted orders to us for a refund via our Returns Policy.

  • Absolutely, you can select a delivery address at the checkout stage.
    Your order will automatically default to any saved addresses, but you can also choose to add a new one.

  • All our delivery options can be found on our Delivery page.

  • Yes, we currently ship to over 30 country's world wide. You can view details about the specific countries we ship to on our deliveries page.

  • Shipping costs vary for country's outside of mainland UK. All costs are detailed on our deliveries page.

  • Our standard shipping is one to two business days.
    Please always refer to your tracking link in your Shipment Confirmation email.
    In some cases, deliveries may take longer. This could be due to safety precautions in our fulfilment centre, or delays in transportation.

  • Don't worry, if your order can't fit through the letterbox or requires a signature and you're not at home.

    When your order is shipped you will receive a despatch email from us. Within that email is the option to create a carrier account which will allow you to provide delivery / leave safe instructions to the courier.

  • Keep track of your orders in your account.
    Log in, choose the order your want and you'll find all the information on its progress there.

    Alternatively click on the Track Your Order link at the bottom of the page.

  • Your account will show any previous orders you’ve placed and their status
    Once your order has been dispatched you can find the latest status of your order by clicking on the Track Your Order link at the bottom of the page, or via the email we sent you when the order was despatched.
    For more information review the Help centre pages, or send our Customer Service team a message.

  • All stock depends upon availability.
    We want you to be able to order and receive the products you love effortlessly, so we'll always aim to let you know if an item is out of stock.
    Now and again there may be an unexpected delay. If that's the case, we'll let you know right away.

  • We're sorry to hear you've received the wrong products.
    It shouldn't, but it does sometimes, happen. We'll fix it though.
    Just send us a message via your account.
    Let us know, the order number, what your received and what you should have received.
    As soon as we've looked into what's happened we'll email you.

  • We're sorry to hear you didn't get all your order. Sometimes things can go wrong. Don't worry though, we'll fix it.
    Just message us via your account, telling us your order number, what you received and the missing item.
    As soon as we've looked into what's happened we'll email you.

  • Please use the tracking information provided which will show where your parcel has been delivered to.
    Please check with any immediate neighbours and in any previously requested safe places.
    If the parcel is still missing, please inform our Customer Services team as soon as possible within 14 days so that we can investigate.
    Once we find out, we'll email you.

  • We take pride in our products so we’re sorry to hear you’ve received a damaged product. Don't worry though, we can help.
    Please message us via your account, or by contacting our customer service team within 48hrs of receipt of your order so that we can investigate this issue for you. Please keep the product. We may ask for photos of the damage to ensure it doesn't happen again.
    As soon as we know what’s happened, we’ll email you.

  • Verve has one of the most generous referral schemes out there and it's easy to start earning! Give your friends a £15 discount. When your friends buy from your invite link, you earn a £30 discount off your next order or subscription!

  • Yes we do. We are proud to support our emergency services and we believe Verve's benefits can make big impact on the emergency service community.

    You can save 10% on one-time purchases or an extra 10% on first subscription payments through Blue Light, head over to their site to get your unique code.

  • Verve is a premium product and as we are super proud of our products we do not wish to devalue the Brand.
    Because of this we don't provide discount codes.

  • We’ve always lots of exclusive offers and promotions for subscribers. To opt-out of these log-in to your account and select Email Preferences.

    If you feel you’re missing out though, feel free to re-subscribe at any time.

  • We offer a refund if the product is returned to us within 30 days of delivery.
    To be eligible the product must be in an unused and re-sellable condition. Returns are free.
    To register you return, click the Create a Return link at the bottom of the page.
    Choose a carrier on the portal to post your return and we'll do the rest.
    Once received, we'll refund the value of the returned goods to you.
    You'll also get an email notification.
    This can take three to five working days from the date we receive the return.

  • Please refer to our Returns Policy page for more information.
    If this doesn’t answer your question then our Customer Service team is on hand to help.
    You can contact them via your account.

  • Please allow 3-5 business days for the refund to be processed once the parcels been received.

    Reimbursement of funds will be allocated back to the original form of payment used for purchase.

    If you haven't received your refund and it's been 10 working days since you received our email, then you'll need to contact our Customer Service team who will then investigate the issue for you.

Subscriptions

  • Economical. We want to give customers the best deal we can. You’ll get a discount if you subscribe because it means we can plan more effectively and save money. We can then pass those savings on to you.

    Premium Starter Kit. All first subscription orders contain 30 servings of V80 in a recyclable pouch, a brand-new verve glass travel bottle, a refillable metal storage tin, a serving scoop. And it's worth £45.

    Convenient. You don’t have to remember to order your favourite products every month. We’ll do that for you.

    Flexible. Subscribe, pause, stop, restart… have the flexibility to do what you need to, when you need to.

    Consistent. A regular subscription encourages healthy habits, ensuring you remain the best, most energetic, version of yourself.

  • Visit the page of the product you would like to subscribe to and select the subscribe and save option that works for you and checkout - you will automatically save up to 27% by selecting this option. Your order will then be automatically delivered based on the frequency plan you choose, either every 30 or 90 days and you’ll be automatically charged to your original payment method.

  • We're sorry to hear you want to pause or cancel your subscription.

    Can we help with anything so that you don't have to cancel?
    We provide the opportunity for customers to pause subscription orders if they need to.

    You can do this from your accounts page. Select the order that you wish to pause or cancel.

    We'll send you an email within an hour to let you know if the change worked.

    If it fails, this is because the order is getting ready to be sent.
    Items that are in stock are processed quickly so that we can aim to get products to our customers without delay.

    If this is the case, please see our Returns Policy to help you get the order back to us instead.

  • We work quickly to pick and pack your items.

    Unfortunately, this means we’re unable to pause or cancel orders that have already been processed for dispatch.

    You’ll always receive your reminder email to notify you of your subscription renewal at least 2 business days before it’s processed, followed by confirmation of the upcoming payment 1 day before shipping.

    You must cancel your subscription at least 1 business day before your next upcoming shipment.

    If your renewal order has already been processed by the warehouse team, we’re unable to cancel it.

    See our Returns Policy to help you get the order back to us instead.

  • We're sorry to hear that. please contact our Customer Service team who are on hand to help.

    You can contact them through your account or via the Help Centre page

Transparent Greens V80

  • Verve has more active ingredients than any other nutrient blend in the UK right now – including 100% of your recommended daily vitamins and minerals. It fills the gaps in your nutrition profile so you don’t have to. Just one level scoop of greens powder with 300ml of water every morning and you’re sorted.

  • Verve is so much more than a powder blend of fruits and vegetables. There’s lots of great superfoods in Verve which are from plant sources. This includes Spirulina, Chlorella, Barley Grass and Globe Artichoke just for starters. Multi-Greens, Multi-Fruit, Multi-Mineral, and Multi-Vitamin all in one greens supplement.

  • At Verve, we're all about 100 per cent transparency - no secrets, no proprietary blends, no compromises. Just clear, honest information for your peace of mind.

    You can find a list of ingredients on each product page, underneath the product description. Scroll down the page and you'll find more detailed information.

    All ingredients are on the products packaging, so you know exactly what's inside.

  • All food products have the batch and expiry date printed on the packaging. Each of our products contain sufficient doses for 30 days. Once opened you will need to consume products within 90 days.


    We try to send out product with as long a shelf life as possible, giving you enough time to consume. This does depend on stock though so, if you receive a product with a best before date of less then one month then please let us know.

  • Nope. It couldn’t be simpler, in fact. Just add one level scoop of powder to 300ml of water then stir. Now drink. It really is that easy.

  • Verve Transparent Greens V80 is the first powdered supplement with real fruit in it. This gives it a clean, refreshing taste – one we know you’ll enjoy. As well as containing real fruit, V80 is also one of the best ashwagandha supplement and b12 vitamin drinks for giving you daily energy and a spring in your step.

  • Verve is a ‘4 multi’ drink. What do we mean by that? Well, it has abundant ingredients in four main areas. In other words, it’s packed full of multi-greens, multi-fruit, multi-minerals and multi-vitamins.

  • Transparent Greens V80 should give you more energy and mental clarity. Our nutrient powder formula is also aimed at strengthening your immune system, improving your ability to stave off illness and better gut health. And we haven’t forgotten about your hormones, muscles and nerves either – they’ll also receive a boost.

  • Transparent Greens V80 is best taken first thing in the morning on an empty stomach.

  • Yes Transparent Greens V80 is dairy free. We manufacture in an exceptionally clean facility and all batches are tested to ensure that they are soy, dairy and gluten free.

  • Yes Transparent Greens V80 is soy free. We manufacture in an exceptionally clean facility and all batches are tested to ensure that they are soy, dairy and gluten free.

  • Transparent Greens V80 is suitable for a vegan diet

  • Yes Transparent Greens V80 is gluten free. We manufacture in an exceptionally clean facility and all batches are tested to ensure that they are soy, dairy and gluten free

    The wheatgrass and barley grass used in our blends are derived from the grasses of each plant (rather than the grain) making them naturally gluten-free.

  • As Transparent Greens V80 has been designed to give you all your daily nutritional needs in a single scoop, you should only take one serving per day to get the maximum benefit.

  • Each 300g pouch contains 30 servings. A single serving is 1 level scoop (10gm) mixed into 300ml of water.

  • Sure! The only thing we advise against is mixing your Transparent Greens V80 with hot or highly acidic liquids, as this could affect the integrity and efficacy of some of the ingredients.

  • Transparent Greens V80 contains live probiotics, digestive enzymes and vitamins which are heat / light sensitive to various degrees. Excessive heat can  denature them and cause a loss of their activity. We recommend that you store Transparent Greens V80 in a cool dry area away from direct sunlight. 

    Please be aware of the relative positioning of Kettles / Microwaves / Toasters as they can generate heat, and/or moisture which can be retained in cupboards placed above these pieces of kitchen equipment.

    If the ambient temperature exceeds 30°C then we do recommend that Transparent Greens V80 is refrigerated after opening. 

    This helps preserve the integrity and efficacy of the ingredients.

    While unopened, the hermetic seal of the packaging prevents the need for refrigeration until you're ready to open.

  • Transparent Greens V80 is safe to take before, during, or after a meal but for best absorption we recommend drinking it on an empty stomach since food can change the rate that V80 Transparent Greens is digested and absorbed.

  • There are 29 calories in one serving of Transparent Greens V80. You can view the full ingredient label and supplement facts on our Ingredients page here.

    Transparent Greens V80 contains pea protein and fruit extracts which may not align with some aspects of the Paleo Diet. However, Transparent Greens V80 is free of any dairy, grains, wheat, gluten, refined sugar, potatoes, and refined vegetable oils.

  • Transparent Greens V80 was intentionally designed to work with various unique fasting regimens. Providing only 4.2 grams of net carbs and 1.9 grams of proteins and extremely low natural sugars, V80 works with any time-restricted feeding (TRF) or intermittent fasting (IF) schedule. Transparent Greens V80 can be utilised in a very flexible manner by those who practise fasting.


    If you are fasting for nutrient timing, metabolic health, caloric restriction, body composition, gut health, longevity, and healthy ageing, to support oxidative stress, or for your general health and well-being, Transparent Greens V80 works perfectly in support of your goals, regardless of when in your day you take Transparent Greens V80.

    If you are practising a strict water fast for any reason then Transparent Greens V80 would break your fast, contains more than just water.

  • While you can take Transparent Greens V80 at any time of day, we recommend taking Transparent Greens V80 first thing in the morning on an empty stomach for optimal absorption.

  • Transparent Greens V80 is a premium product which provides 100% of your daily requirement for Vitamins A, B1, B2, B3, B4, B5, B6, B7, B9, B12, C, D, E, K and along with a further 66 ingredients provides over 200 health and wellness benefits.

    It not only replaces a multivitamin, but also removes the need for a multi-mineral, probiotic, prebiotic, phytonutrient blend, greens blend, adaptogens, or any other superfood blend.

  • Greens powders can be a useful supplement to help meet daily vitamin and mineral needs. Yet, they’re not specifically tailored for the increased nutrient requirements during pregnancy & breastfeeding, such as for folate and iron. Additionally, greens powders contain adaptogens, which may not be recommended during pregnancy & breastfeeding. It's always best to consult with a healthcare provider to ensure the safety and appropriateness of any supplement during these sensitive stages.

  • We're sorry that happened!
    We take pride in all our products.
    So that we can look into this for you, please contact us to tell us more.

    It would really speed things up if you could find the information below before contacting us, don't worry if you can't though, we can help once you get in touch.

    1. Order Number
    2. Product Name
    3. Details of the fault
    4. Images that support the fault, if applicable

    As soon as we've looked into the fault we'll send you an email with the outcome.

  • Our production facility complies with Good Manufacturing Practice principles and is independently certified against both ISO 9001 and 22000, as well as being an FDA approved manufacturing facility, ensuring the highest standards for Food Safety are maintained;

    All ingredients are tested on arrival to our facility to ensure 100% quality batch after batch.
    We maintain rigorous independent audits of our manufacturing facility, product formulation and label claims.
    At all points throughout our supply chain we follow the highest standards to protect and secure our stock guaranteeing high quality products for our customers.

    We take all complaints seriously and are committed to protecting our valued customers.
    If you do have a concern regarding the quality of any of our products then please raise this with our Customer Service team.
    It would really speed our investigation up if you could find the following information below before contacting us;

    1. Order Number
    2. Product Name
    3. Batch Number
    4. Expiry Date
    5. Images where applicable
    6. A brief summary that details the actual complaint

    Please keep the product until you have spoken with our team who will advise whether or not we require it back for further analysis.

  • Please discontinue use immediately and seek medical advice.

  • Great question! To care for your V80 tin and scoop, we recommend hand-washing only.

  • To clean your V80 shaker, we recommend placing the bottle in your dishwasher and hand-washing the lid. The bottle can become slippery when wet so please do take care when handling.

  • Our pouches and transit packaging are 100% recyclable; We try to ensure that as much of our other products are also recyclable. For instance using Glass or Tin instead of Plastic.

    Our distribution warehouse has an A+ sustainability rating by the Environmental Protection Agency (EPA). This is thanks to nearly 1,000 solar panels, rainwater reuse and smart lighting systems.

    We also make our cartons to size so that we the reduce space required on delivery vehicles to reduce our delivery carbon footprint.

    We will continue to review our whole supply chain constantly to make the best use of all of our resources.

Eclipse Duo

  • No, Eclipse Duo is simple to take. It comes with clear instructions: take two Twilight capsules one hour before bed to help you fall asleep, and two Midnight capsules right at bedtime to help you stay asleep. The process is straightforward and designed to fit easily into your nightly routine, ensuring restful sleep without any hassle.

  • Eclipse Duo stands out from other sleep products because of its dual-action formula designed to support both falling asleep and staying asleep throughout the night. Unlike many traditional sleep aids that may leave you feeling groggy, Eclipse Duo uses natural, transparent ingredients like Montmorency Cherry, Magnesium, and adaptogens like Ashwagandha to promote relaxation, balance mood, and improve sleep quality without next-day drowsiness. Its emphasis on sustainability and high-quality, clinically-backed ingredients ensures a comprehensive approach to restful sleep, making it a superior choice.

  • With Eclipse Duo, you can expect several key benefits, including improved sleep quality, reduced fatigue, and enhanced relaxation. The dual-action formula is designed to help you fall asleep faster, stay asleep throughout the night, and wake up feeling refreshed. Over time, you'll likely notice better emotional balance, increased energy levels, and improved cognitive function, as quality sleep positively impacts your overall well-being.

  • Yes, Eclipse Duo can be incorporated into a vegan diet.

  • Verve Eclipse Duo comprises two different capsules, Twilight (to help send you to sleep) and Midnight (to help keep you asleep)


    Twilight: Take 2 capsules 1hr before bed.
    Midnight: Take 2 capsules at bedtime.

    Eclipse Duo has a cumulative effect on the body's natural Melatonin levels, so you should start to see sleep improvement within 2 weeks as long as you're taking them every night. Some people experience the benefits faster but it depends on each individual's metabolism and sleep issues.

Still need help?

Contact us via live chat or send us an email where our customer service team will be happy to help.

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