Retours

Returns Policy

Under the Consumer Contracts Regulations, you have the right to cancel your order for any item purchased online for a full refund.

Cancelling an Order Before Dispatch

If you have not yet received your order, please contact our Customer Experience Team at hello@vavaverve.com as soon as possible to arrange a cancellation before the order is dispatched. All orders can be cancelled anytime prior to processing. Once an order has started processing it cannot be cancelled or amended at that stage.

When the order has been processed, you will receive an order confirmation email which will include a photo of your order.

For subscription orders, customers are notified at least 2 days prior to renewal to allow time for amendments or cancellations. All cancellation requests must be made in writing, quoting your order reference number.

Returning an Order After Dispatch

If your order has already been processed and dispatched, you will need to return the goods following our standard returns procedure. To initiate a return, contact our Customer Experience Team at hello@vavaverve.com, who will guide you through the process.

You are responsible for the return shipping cost, unless the item is damaged or faulty.

If your order is:

• Not collected from a pickup location within seven days,

• Rejected upon delivery, or

• Cancelled after being picked and packed by our warehouse,

then your refund will be the purchase value minus £10, to cover carrier costs for returning the parcel to us.

Once you’ve informed us of your decision to cancel, you will have 14 days to return the item to us.

When we receive your returned item, we will issue a full refund, including standard delivery costs, less the returns handling fee.

Please note that upgraded delivery options (e.g. DPD Next-day delivery) are not refundable.

Please ensure items are returned in their original condition. You may inspect products as you would in a shop, but we may reduce your refund value if the item shows signs of use beyond what is necessary to check the product.

Items Excluded from Returns

For safety, hygiene, or practical reasons, the following items cannot be returned unless faulty:

• Perishable goods

• Sealed health or hygiene products that have been opened

• Personalised or made-to-order items

If you believe a product is faulty, please contact our Customer Experience Team at hello@vavaverve.com.

All returned items are inspected by our Quality Assurance team. If the above criteria are not met, we are unable to issue a refund. We reserve the right, at our discretion, to determine whether returned merchandise is in a saleable condition.

Refunds are processed within 3–5 business days of receiving your return and will be issued to the original payment method used for the purchase.

This policy is offered in addition to your legal rights.